Campus Priorities List
How work orders are prioritized.
Priority 1 - Emergency
Addressed immediately.
To prevent significant damage to person (health, safety or security) or property (facilities or university assets).
Examples: Electrical, sewage or fire hazard, restroom related requests, plumbing leaks, power outages, elevator issues, and door lock malfunction.
Priority 2 - Urgent
Response made within 4-8 business hours.
To prevent significant damage or disruption to facilities or university interests.
Examples: Lights out for a whole room, tripped breaker, broken locks preventing someone from entering a space, essential appliance malfunction, necessary plumbing or electrical fixture malfunction, continual water leaks through building envelope.
Priority 3 - Medium
Response made within 3 to 7 business days. Non urgent but should be responded to in a timely manner.
Examples: Lighting in non-critical areas, repairs in recreational spaces, loud fan, pest control, slow drains.
Priority 4 - Low
Response made within 2 to 3 weeks. To address the items deemed nonessential to the university or are expected to be planned far in advance. May be subject to reprioritization.
Examples: Repairs to minor damage, furniture moves, office or space customization, aesthetic repairs, weather stripping, drinking fountain repair, screen repairs.
Priority 5 - Oncall
When a technician is called in to respond to an emergency outside of normal business hours.
Examples: Resident lock out, plumbing or electrical issues after hours.
Priority 6 - Scheduled/Events/Projects
When a technician is called in to respond to an emergency outside of normal business hours.
Examples: Event setup, renovation of space, scheduled repairs or cleaning.
Priority 7 - Standing Work Order
Repeated routine tasks
Examples: Routine cleaning of a building, grounds and landscaping work.
Priority 8 - Preventive Maintenance
Regular scheduled maintenance to prevent future unexpected failures.
Examples: Change air filters for air conditioning units.